1. Email us at sales@dbcbridal.com to process a return or exchange.
2. We will then provide return address, and instructions.
3. Call the post office to arrange a pick up or drop off via tracked delivery at your most convenient post office.
4. Send us a proof of postage (receipt + tracking number).
5. Upon receiving your return, immediate refund/exchange will be processed.

Please note:

• Return or exchange shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
• Returns and exchanges must be posted within 30 days upon receiving your order. Returns made after 30 days will not be accepted.

     1. Online purchases will only be accept for exchange within 7 days, unfortunately refunds will not be allowed.
     2. In store purchases All sales merchandise are final. There will be no refunds or exchanges on sale merchandise once out of our store.
     3. customer customization and no refunds or exchanges. All sales are final.

• Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns or exchange for custom dresses. Please double-check your measurements before ordering.

FOR CUSTOM SIZE DRESSES CANCELLATION POLICY:

All our custom size items are made-to-order, please refer to our cancellation policy below:

• Cancel order within 24 hours of payment for a full refund.
• Once your order is shipped, it cannot be cancelled. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

More information regarding returns, exchanges, and refunds:

• Refunds will take around 3-5 business days.
• Exchanges will be shipped after 24 hours of processing.
• DiamondBridal is not responsible for return lost by couriers. Please note that if you do not use the discount code when placing the order, we will not refund the discount amount of the code after delivery.
• Please note if you have a damaged/defective item please contact us at sales@dbcbridal.com or 843-731-9018.